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Regional eConsult Program Coordinator

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Competition Number: J1220-1391
Position Title: Regional eConsult Program Coordinator
Employee Group: Research, Grant & Contract
Job Category: Administrative
Department or Area: SEAMO Admin
Location: Kingston, Ontario, Canada
Salary: $53,502.00/Year
Grade: 07
Hours per Week: 37.5
Job Type: Term
Length of term: 13 months
Shift: 7.5 Monday - Friday
Number Of Positions: 1
Date Posted: January 7, 2021
Closing Date: January 21, 2021
Additional Information:
Salary of $53,502 will be pro-rated to an actual salary of $57,323.59 based on working 37.5 hours per week.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

The Southeastern Ontario Medical Organization (SEAMO) supports the delivery of outstanding healthcare, fosters excellence in research and facilitates the transformation of academic medicine in Southeastern Ontario. Established in 1994, we oversee Ontario’s only comprehensive alternative funding plan in Ontario, supporting 14 departments and over 300 physicians practicing in 30 specialities.

SEAMO played a pivotal role in establishing the eConsult Service in Southeastern Ontario and we continue to serve as the Regional Lead for this essential digital healthcare program.

Reporting to the Executive Director of SEAMO, the Regional eConsult Program Coordinator is responsible for the day-to-day operations of the eConsult Service, supporting existing users and promoting growth and expansion across the region.

Job Description

KEY RESPONSIBILITIES:
• Supports the Regional eConsult Service in Southeastern Ontario.
• Acts as the first point of contact for user queries and support requests, addressing issues directly or escalating to the Executive Director as required.
• Monitors activities and support requests on a daily basis, ensuring prompt follow-up and resolution of issues to maintain high user satisfaction.
• Engages with new users to facilitate accessibility of the service to all interested primary care providers and specialties – this includes registration and orientation steps and may at times involve travel throughout the region.
• Provides usage analysis for trending, reporting, and identification of needs/gaps.
• Responsible for case assignments and coordination of specialty schedules.
• Manages service data for billing purposes.
• Participates in planning, implementation, and testing activities involved in service enhancements.
• Coordinates related project and working group meetings including scheduling, documenting outcomes and tracking actions.
• Manages all documentation related to the Regional eConsult Service.
• Produces communications products to promote the eConsult Service (i.e. eNewsletter).
• Supports other projects as assigned.

REQUIRED QUALIFICATIONS:
• University degree or three year post-secondary education in Health Administration, Business or relevant discipline combined with project management experience in a dynamic work environment.
• Minimum of three (3) years of relevant experience managing projects in a healthcare setting considered an asset.
• Administrative experience involving document management, project coordination, and generation of high-quality data analysis and reports.
• Valid Ontario Class ‘G’ driver’s licence.
• Promotes diversity and inclusion within the workplace.
• Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:
• Project coordination techniques to achieve results on time; outcome and results-oriented.
• Ability to learn new and unfamiliar tasks quickly with minimal guidance; takes initiative and is a self-starter.
• Superior organizational and time management skills with the ability to cope with multiple demands and interruptions, work under pressure, manage competing priorities and meet multi-faceted strict deadlines.
• Ability to assume responsibility for design, implementation and completion of special projects, and make recommendations as required.
• Excellent interpersonal and communication skills, (both verbal and written) including the ability to listen and interact with a diverse group of individuals, in a professional manner, using tact, discretion and good judgement.
• Ability to work effectively both in a diverse team environment and independently.
• Strong analytical and problem solving skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent problem recognition and problem solving abilities.

DECISION MAKING:
• Sets priorities based on information and direction from SEAMO’s Executive Director, the eConsult Centre of Excellence and other key stakeholders.
• Responds to inquiries and provides reasonable answers, or a means to find answers if necessary, redirecting inquiries to more senior staff as required.
• Determines options or a range of solutions to problems where clear guidelines may not exist and refers complex problems to the Executive Director for direction.
• Problem-solves and resolve issues related to the Regional eConsult Service, determining when to refer issues to senior staff.
• Makes recommendations regarding the best methods for sharing information.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

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