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Education Manager

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Competition Number: J0522-1609
Position Title: Education Manager
Employee Group: Research, Grant & Contract
Job Category: Other Professionals
Department or Area: Family Medicine
Location: Kingston, Ontario, Canada
Salary: $71,056.00/Year
Grade: 09
Hours per Week: 35
Job Type: Permanent (Continuing)
Shift: 7 Monday - Friday
Number Of Positions: 1
Date Posted: February 3, 2023
Closing Date: February 10, 2023

COVID 19 On-Campus Requirements

The Queen’s University Policy Regarding Mandatory Vaccination Requirements for In-person University Activities requires ALL Community Members, including employees, to be Fully Vaccinated against COVID-19 prior to participating in any In-person University Activities. This is a condition of employment for all employees who are required to attend University Property to perform their employment responsibilities. Individuals who cannot be vaccinated due to substantiated grounds (medical and other protected grounds under the Ontario Human Rights Code) may ask the University to validate the exemption and request an accommodation for these rare circumstances. If approved, they will be subject to additional health and safety measures.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

The Department of Family Medicine (DFM) is responsible for the organization and delivery of family medicine training of both undergraduate and postgraduate Queen’s learners. It is a major contributor to the undergraduate and postgraduate training program in the School of Medicine. Postgraduate training at Queen’s Family Medicine consists of a two-year core program modelled after the College of Family Physicians of Canada (CFPC) “Triple-C” Curriculum model (Comprehensive Care, Continuity of Care, and Learning Centred in Family Medicine). Within a rapidly changing context, and with a decade of experience of Competency Based Medical Education (CBME), DFM has a proven track record as a leader in medical education. 

Reporting to the Associate Director of Education the Education Manager provides management and leadership support to the department of family medicine educational programs. The incumbent will manage staff, facilitate strategic decision-making, analyse information, provide advice to internal and external partners and prepare presentations, and reports. This position will be required to work occasional evenings and weekends.

Job Description

• Oversee the development of a variety of projects for the Department of Family Medicine. This includes establishing, monitoring and communicating project timelines and milestones for all projects undertaken.
• Represent department by leading several committees and working groups, which involves establishing annual work plans, preparing meeting material, attending meetings, serving as a resource for the groups and assigning action items for follow up.
• Facilitate strategic decision-making, determining and developing annual, long-term targeted & measurable business plans, allocation of resources and new initiatives, liaising with external and internal key partners.
• Develop short and long-term project planning documents and communications to various audiences.
• Coordinate communication and action plans to facilitate projects, as well as maintain working relationships with partners.
• Takes the lead in developing strategies to collect, organize, model and analyse information from a variety of different sources and put the information into actionable project plans.
• Maintain and implement project plans for educational development and faculty support for all education programs in the DFM.
• Develop and track budget plans financial feasibility assessments including preparing short term budgets and forecasts for projects to support current & long-range planning.
• Work with leadership to collect data and create reports to support the accreditation processes for family medicine educational programs.
• Build a network of relationships with other units within the University including the PGME and UGME offices, as well as other medical departments to ensure timely approvals and implementation of new programs.
• Develop and maintain detailed knowledge of University policies and procedures, hierarchy and protocols, as they relate to new program development, in order to ensure meetings, events, etc. are prioritized accordingly.
• Manage performance by establishing performance standards, reviewing, and evaluating performance, and providing ongoing feedback to Program Coordinators for each site. Ensure Formal evaluation of performance at the end of the probationary period, and formal performance reviews on an ongoing basis are done.
• Investigate, addresses, and resolve HR relations issues, including making disciplinary and discharge decisions.
• Ensure compliance with Government and University standards concerning human resources.
• Assess staff training and development needs and ensure that employees receive orientation and training to improve and sustain performance. Support and encourage individual career/professional development.
• Investigate, address, and resolve labour relations and disciplinary matters including performance, and make decisions or effective recommendations on suspensions, discharges, and dismissals.
• Determine professional development and professional resources for educational staff. Ensure employees receive the proper training required to achieve and maintain successful performance.
• Undertake other duties as required in support of the Associate Director of Education and the Department.

• University degree in public administration, education, or related field combined with over 5 years of academic program development or similar experience.
• Experience managing staff
• Extensive knowledge of MS office suite, and ability to learn new tech platforms.
• Knowledge of medical education program delivery and/or the medical profession.
• Knowledge of university procedures, policies, and regulations and how they impact on the functioning of the department is an asset. 
• Valid Driver’s licence in order to travel to all sites.
• Consideration may be given to an equivalent combination of education and experience.

• Exceptional interpersonal skills, ability to build strong relationships across units to facilitate cross-organizational collaboration on strategy-led projects, demonstrating a high level of tact, diplomacy and discretion.
• Excellent project management skills, developing timelines and project plans. PMP Certification and proven project management experience an asset.
• Exceptional analytical skills with the ability to identify, collect, assess and succinctly report on findings to a variety of different stakeholders.
• Ability to effectively communicate written and verbal communication skills: extensive experience preparing reports, presentations, briefing notes, proposals, etc.
• demonstrated ability to effectively communicate with senior leaders and diverse audiences
• Ability to actively promote diversity and inclusion in the workplace.
• Demonstrated leadership capability, with experience managing budgets.
• Proven ability to prioritize and delegate work/responsibilities as required.
• Superior organizational, planning and administrative skills with the ability to cope with multiple demands, manage competing priorities, and meet deadlines.
• Ability to show initiative, take ownership and work effectively on diverse and multi-faceted issues
• Willingness to work flexible hours on occasion, as required.

• Continually assess and adjust priorities and manage tasks in a fast-paced and demanding environment.
• Determines priorities and makes decisions about staff utilization and the assignment of work to achieve optimum efficiencies and productivity.
• Monitors and assesses output and the quality of employees’ work, and recommends need for formal training or development plans to management and identifies possible staff performance and/or disciplinary issues.
• Determine necessary changes/enhancements to improve current processes.
• Establish approaches to analytical problems and make recommendations for action.
• Determine options or range of solutions to problems where no clear guidelines exist.
• Make decisions regarding data collection approaches, methods of analysis and presentation.
• Determine appropriate sources for researching and collecting information, decide on the content, tone, and substance of reports, presentations, briefing/speaking notes, etc.
• Coordinate information flow and determine how best to present or report on information at hand.
• Take the lead in developing strategies and tactics to facilitate decision making.
• Determine the type and level of information needed by senior management to support decision making, or if and when escalation is needed.
• Uses judgement to identify more complex matters that should be escalated and ensures comprehensive background information is collected and shared.
• Analyze data and information, in order to determine the appropriate content of reports.
• Evaluate job candidates and make effective recommendations on suitable hires.
• Make decisions and/or effective recommendations regarding transfers and promotions.
• Evaluate employee performance, decides on appropriate training or coaching to address lack of proficiency in performing responsibilities or remedial action for staff disciplinary situations.
• Assess investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.
• Make effective recommendations on level of discipline up to discharge and probationary termination.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at

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